Contact Directory: Department Routing
All inquiries are processed via direct email correspondence. This website does not operate web-based contact forms, live chat, ticketing queues, or telephone support lines. Route your inquiry to the appropriate department address below. Standard response time: 48–72 business hours.
Communication Guidelines & Security Warning
🛑 SECURITY PROTOCOL: DO NOT SEND FINANCIAL DATA
This website is an independent analytical database. We are not a casino operator, payment processor, or financial institution. Under no circumstances should you transmit credit card numbers, bank account details, Interac credentials, account passwords, KYC identity documents, or screenshots of financial transactions to any email address listed below.
If you have an unresolved dispute regarding a deposit, withdrawal delay, bonus terms, or self-exclusion, contact your operator's customer support team directly. For AGCO-registered operators in Ontario, if the operator fails to resolve your complaint, escalate to the AGCO.
For other provinces, contact your provincial gaming regulator or lottery corporation: OLG.ca, BCLC.com, LotoQuebec.com, or ALC.ca.
We cannot intervene in, mediate, or arbitrate financial disputes between players and third-party operators.
Department Email Directory
Inaccurate RTP data, EV calculation discrepancies, PWA client rendering bugs, broken internal links, mobile display issues
SLA: 48–72 business hoursCopyright claims (DMCA takedown notices), PIPEDA data access/correction/deletion requests, regulatory inquiries, Terms of Service disputes
SLA: 48–72 business hours (PIPEDA: 30 calendar days)Registered or licensed operators requesting updates to jurisdiction registry tables, AGCO registration status corrections, payment rail amendments, Feature Drop availability changes
SLA: 48–72 business hoursInquiries outside the scope of the listed departments will not receive a response. Do not submit duplicate inquiries — doing so resets the processing queue position.